How fast do you ship?

We do our best to ship within 1-2 business days of receipt of cleared payment.

Will I get a tracking number?

In most cases, yes.

If we are sending something First Class mail in a paper envelope, however, it might be hand-addressed. In that case, we will email you to let you know that your order has shipped, but you will not receive a tracking number.

Do you sell or share my personal information?

No. Any personal information we obtain from you is used only to fulfill your request or order.

In the case of a nice comment that you make about our product, however, we may use your first name and last initial and a quote from you as a “testimonial” on the website.

Can I just call you?

Because we are a teeny-tiny business (hello, 2 people Mary and Linda), we need to be time-efficient. It is much easier for us to keep track of communications when they are made via email.

Can I upgrade shipping?

If we haven’t already shipped your order, we are happy to work with you to upgrade shipping. There will be an additional cost. We do not inflate shipping costs; it is just expensive to ship.

How are your products packaged?

Most of our paper products are placed between two layers of chipboard and then placed into an envelope.

If an item is shipping priority mail,  we typically ship it in a flat rate USPS box.

If it is a heavier or bulky item, we typically ship FedEx, and pack the piece in a cardboard box cushioned by paper. 

We reuse packing materials, boxes and envelopes, whenever possible. Your item may come in an Amazon envelope! 

We only use marked USPS Priority Mail flat rate packages when we are shipping Priority Mail. If there is any flat rate material used in a package that is not being shipped Priority Mail, that material is being re-used.

We strongly believe in reusing and recycling shipping materials, and we also strongly believe in following USPS regulations regarding their packing material. 

Do you gift wrap? 

Not yet. Hopefully coming soon! 

 

Can I show you what I made?

Yes! We would LOVE to see what you have created with our products! You can email us at hello@paperpickers.com or tag us on Instagram #paperpickers. We hope to create a gallery on the site to show examples of what customers have made with our product.

 Can I return items I purchased?

 No; we do not accept returns unless the product you received is incorrect or damaged. We post a lot of photos so that you can see exactly what you are purchasing, and we are available by email for any questions you might have. We really hope that you will love the product you purchased. Because of the nature of our business (individual unique products), shipping costs, and because we are such a teeny-tiny business, it really hurts our business to take returns.

By the same token, if something was not as represented on the website or a shipping mistake was made, by all means contact us. We’ll do our best to make it right. 

Can you do custom orders? 

We can try! Contact us with any custom order requests.

Where is my digital download?

An email with a link to download your print(s) will be sent within a few minutes of your purchase! If you haven’t seen it, check your spam folder. Still not there? Shoot our customer care team an email at hello@paperpickers.com and we’ll confirm the email address associated with your order and get the files to you ASAP!

Do you ship internationally? 

We only ship within the United States, including Alaska and Hawaii.  We do not ship internationally to Guam, Puerto Rico or the U.S. Virgin Islands, as the shipping charges are prohibitive.

If you live in another country and would like to purchase one of our products and are willing to pay the obnoxious cost for shipping, please contact us for a shipping quote. 

For those in countries to which we do not ship, we  we hope that our digital downloads can still be a great option for you! 

Where are you located? 

We are located in Minnesota (Linda) and Texas (Mary). Your product will ship from one of those states.  We do not have a physical shop where customers can browse our products. 

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